24/7 NOC – Configure

Client

Configure

Country

United States

Status

2019 - Active

The Client

Configure, a strategic service provider for AT&T, the largest telecom operator in the US, faced the challenge of meeting the dynamic and demanding needs of AT&T’s enterprise network. An efficient and effective troubleshooting team was essential to ensure maximum uptime and seamless experiences for their clients.

Tech Stack

Team Involved

Backe-End Developer

UI/UX Designer

QA Engineer

DevOps developer

Challenge

Configure needed to address the dynamic and demanding needs of AT&T’s enterprise network, ensuring quick issue resolution and maximum uptime.

Solution

To address the challenges, the following solution was implemented

Top-Tier Resources

We assigned Configure an elite team of professionals adept at handling AT&T’s diverse enterprise customer needs, from tier 1 assistance to complex tier 3 support. This approach ensured seamless customer experience, robust issue resolution, and adaptability

Holistic Network Solutions

In addition to support services, our offering extended to designing and implementing robust network architectures and SD-WAN systems, ensuring network security, conducting scheduled maintenance, and managing cutovers. This comprehensive approach ensured end-to-end support for AT&T’s enterprise network.

Impact

The comprehensive solution yielded a series of significant effects that played a pivotal role in shaping the operational landscape.

Tailored Approach and Quality of Service

Our tailored services and quality of service delivery garnered Configure’s satisfaction and confidence in our network support services. The ability to address the diverse needs of AT&T’s enterprise network was key to our success.

Exponential Growth

The initial team we deployed has since grown exponentially, keeping pace with the expanding scope of services required by Configure. This growth is a testament to the success of our network support services.

Fortified Enterprise Network

Our proactive and expert support has fortified AT&T’s enterprise network, ensuring maximum uptime and seamless experiences for their clients. This has enhanced AT&T’s reputation and customer satisfaction.

Continued Market Growth

Our support has not only strengthened AT&T’s network but also fueled Configure’s continued growth in the US market. Our comprehensive network solutions have positioned Configure as a trusted strategic service provider.

24/7 NOC – Configure

Client

Configure

Country

United States

Status

2019 - Active

The Client

Tech Stack

Team Involved

Challenge

Solution

Top-Tier Resources

Holistic Network Solutions

Impact

Tailored Approach and Quality of Service

Exponential Growth

Fortified Enterprise Network

Continued Market Growth

24/7 NOC – Configure

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