24/7 NOC – Configure
2019 - Active
Configure, a strategic service provider for AT&T, the largest telecom operator in the US, faced the challenge of meeting the dynamic and demanding needs of AT&T’s enterprise network. An efficient and effective troubleshooting team was essential to ensure maximum uptime and seamless experiences for their clients.
Configure needed to address the dynamic and demanding needs of AT&T’s enterprise network, ensuring quick issue resolution and maximum uptime.
To address the challenges, the following solution was implemented
We assigned Configure an elite team of professionals adept at handling AT&T’s diverse enterprise customer needs, from tier 1 assistance to complex tier 3 support. This approach ensured seamless customer experience, robust issue resolution, and adaptability
Holistic Network Solutions
In addition to support services, our offering extended to designing and implementing robust network architectures and SD-WAN systems, ensuring network security, conducting scheduled maintenance, and managing cutovers. This comprehensive approach ensured end-to-end support for AT&T’s enterprise network.
The comprehensive solution yielded a series of significant effects that played a pivotal role in shaping the operational landscape.
Tailored Approach and Quality of Service
Our tailored services and quality of service delivery garnered Configure’s satisfaction and confidence in our network support services. The ability to address the diverse needs of AT&T’s enterprise network was key to our success.
The initial team we deployed has since grown exponentially, keeping pace with the expanding scope of services required by Configure. This growth is a testament to the success of our network support services.
Fortified Enterprise Network
Our proactive and expert support has fortified AT&T’s enterprise network, ensuring maximum uptime and seamless experiences for their clients. This has enhanced AT&T’s reputation and customer satisfaction.
Continued Market Growth
Our support has not only strengthened AT&T’s network but also fueled Configure’s continued growth in the US market. Our comprehensive network solutions have positioned Configure as a trusted strategic service provider.