Transitioning to the AWS platform via a SaaS model eliminated upfront IT infrastructure costs, improving operational efficiency and reducing expenses. The serverless architecture provided scalability and cost-efficiency, boosting overall performance.

The unified returns interface eliminated the dependency on the legacy system, offering enhanced flexibility for future business needs. This increased revenue by streamlining returns management and saving significant time for Boohoo.

The efficient Global Returns Interface, initially deployed for one brand, was later expanded to include all Boohoo Group brands. This expansion simplified returns management across the conglomerate, leveraging the benefits of the unified platform and reducing complexities.

The platform’s integration with the warehouse, shipping companies, payment gateways, and brand inventory facilitated a seamless returns process, optimizing workflow and improving overall customer experience.