The software’s data analytics and reporting capabilities provided valuable insights to FAB and PTA. Comprehensive reports, key performance indicators, and trends analysis facilitated informed decision-making, optimization of the allocation process, and better policy formulation.
Digital workflow at Frequency Allocation Board (FAB)
Client
Telenor Pakistan
Country
Pakistan
Status
2022 – Active
The Client
Frequency Allocation Board (FAB), Cabinet Division, Government of Pakistan
The absence of a digital workflow at Frequency Allocation Board (FAB) presented challenges for FAB and its end users, including delays, inefficiencies, and errors in managing radio frequency spectrum allocation.
The absence of a digital workflow at Frequency Allocation Board (FAB) presented challenges for FAB and its end users, including delays, inefficiencies, and errors in managing radio frequency spectrum allocation.
Tech Stack
Team Involved
13
Back-End developers
2
UI/UX Designer
1
QA engineers
1
DevOps developer
Digital workflow at Frequency Allocation Board (FAB)
Client
Telenor Pakistan
Country
Pakistan
Status
2022 -Active
The Client
Frequency Allocation Board (FAB), Cabinet Division, Government of PakistanThe absence of a digital workflow at Frequency Allocation Board (FAB) presented challenges for FAB and its end users, including delays, inefficiencies, and errors in managing radio frequency spectrum allocation.
Tech Stack
Team Involved
13
Back-End developers
2
UI/Ux Designer
1
QA engineers
1
DevOps developer
Challenge
The absence of a digital workflow system at FAB led to numerous challenges for both FAB and its end users:
Telenor
Informed Decision-Making
Enhanced User Experience:
End users benefited from a seamless online application portal, simplifying the application process and reducing data entry errors. Real-time application tracking improved transparency, reducing the need for follow-up communication and enabling efficient planning and deployment of services.
Streamlined Processes
The system eliminated manual paperwork and physical submissions, reducing administrative burdens and processing times for FAB. The automated routing of applications ensured prompt reviews and approvals, leading to faster processing and turnaround times for applicants.
Lack of Transparency &Real-Time Updates
he absence of a streamlined digital process between FAB and the telecom regulator (PTA) caused delays in the regulatory approval process. This lack of transparency and real-time updates hindered growth and development in the wireless industry.
Administrative Burdens
End users, including telecom operators and wireless carriers, had to rely on paper-based applications and manual submission processes. This increased administrative burdens, prolonged approval timelines, and hindered efficient planning and deployment of their services.
Solution
To address the challenges faced by FAB and its end users, a comprehensive digital workflow software solution was developed. The key features of the solution included:
Online Application Portal
A user-friendly web-based portal where applicants could electronically submit their applications for permission and approval.
Workflow Management
n automated workflow management system that efficiently routed applications through various stages of review and approval.
Document Management
A centralized document repository for applicants to securely upload and store all required documents.
Real-Time Application Tracking
A dashboard enabling applicants, FAB, and PTA to track the progress of applications in real-time, improving transparency and identifying bottlenecks.
Integration with External Systems
Seamless integration with systems used by PTA and other regulatory bodies, facilitating the exchange of information and reducing manual intervention.
Notifications and Reminders
Built-in communication capabilities to send automated notifications and reminders regarding application status and pending actions.
Impact
The implemented digital workflow system has had a significant impact
Streamlined Processes
The system eliminated manual paperwork and physical submissions, reducing administrative burdens and processing times for FAB. The automated routing of
Enhanced User Experience:
End users benefited from a seamless online application portal, simplifying the application process and reducing data entry errors. Real-time application
Informed Decision-Making
The software’s data analytics and reporting capabilities provided valuable insights to FAB and PTA. Comprehensive reports, key performance indicators, and
