Working with Softoo has been transformative for Digital Octopii. As a small business, we are always short of knowledgeable resources. Their expertise in CRO, UX, and SEO, to name a few areas, is excellent. They are always on hand to help, transfer knowledge and support, even at the drop of a hat. I would highly recommend their services.
Services
Hi-Tech BPO
Hi-Tech Business Process Outsourcing
At Softoo, we understand the challenges that businesses face in managing their technology infrastructure and optimizing their operations. Our Hi-Tech BPO streamlines your operations with a versatile suite of services including NOC support, data annotation, round-the-clock customer care, and more. Our certified teams excel in cloud and network management, delivering secure, scalable solutions that optimize efficiency. By entrusting us with the intricacies of IT, back office management, and other processes, your business can redirect focus to strategic growth, assured of compliance, security, and top-tier service performance.
Technology Driven Business Solutions
Network Design
Network Security
Tier 2/Tier 3 Support
Asset Labelling
Asset Tagging
24/7 Contact Center Services
Key Services Includes
24/7 Tech Support Call Center
Our 24/7 technical support center provides end-to-end customer service solutions. The teams are adept at handling product-related queries, troubleshooting, and providing effective solutions, ensuring high customer satisfaction.
Data Annotation Backoffice
Our skilled team of data annotators assists in training your machine learning models with high-quality labeled data. We handle a broad spectrum of data types and annotation techniques to meet your specific needs.
NOC Support
Our NOC provides constant monitoring and management of your IT infrastructure. Offering tier 1, 2, and 3 support, we ensure prompt response and resolution of incidents to maintain optimal network performance and availability.
Scalability
Our BPO services are designed to scale up or down seamlessly as per your business needs, providing the flexibility to adapt to changing market dynamics.
Data Security & Compliance
Upholding the highest standards of data security and regulatory compliance is integral to our BPO services. We ensure that your data is handled with utmost care and protection.
Software Development Methodology
Our Process
Discovery
We prioritize our clients' success, understanding your unique needs and delivering tailored solutions that drive your business growth.
- Get to know your project
- Development & Design team evaluation
- Team symbiosis for better cooperation
- Development plan and estimates
Development Stage
We prioritize our clients' success, understanding your unique needs and delivering tailored solutions that drive your business growth.
- Get to know your project
- Development & Design team evaluation
- Team symbiosis for better cooperation
- Development plan and estimates
- Team symbiosis for better cooperation
- Development & Design team evaluation
Engagement & Delivery Process
Phase 1
Phase 2
Phase 3
Phase 4
Phase 1
Initial Engagement
Our experienced managers engage directly with clients to understand business objectives, requirements, and unique use-cases.
Hierarchy of Training
The acquired knowledge is imparted to our teams via our managers who have been comprehensively trained on the client’s use-cases.
Team Structuring
Each manager supervises a small team of up to 10 resources, ensuring personalized attention, better knowledge transfer, and high-quality service delivery.
Phase 2
Solution Design & Integration
We design and integrate our customized BPO solutions with the client’s existing systems, ensuring seamless operations.
Rigorous Training Programs
Our agents undergo extensive technical and soft skills training including communication, product knowledge, and customer handling.
Process Mapping & Transition
We outline each process to be managed, ensuring alignment with client expectations and operational objectives. The transition phase is carefully managed for business continuity.
Phase 3
Learning & Improvement
Regular refresher courses and skill upgrade sessions are conducted to ensure our team stays updated and prepared to handle evolving business challenges.
Quality Assurance Framework
Regular performance evaluations, monitoring of customer interactions, and improvements based on feedback form our structured quality assurance framework.
Benchmarking & Best Practices
We adhere to industry benchmarks and global best practices to maintain high standards of service.
Phase 4
Customer Feedback Loop
Client feedback is actively sought, analyzed, and incorporated into our QA process to enhance service quality.
Quality, Security & Compliance
As an ISO 27001, 27701, and 9001 compliant company, we prioritize quality, data privacy, security, and regulatory compliance.
Regular Reporting & Review
Regular reporting and reviews are conducted to keep clients informed of performance metrics and key issues.
Initial Engagement
Our experienced managers engage directly with clients to understand business objectives, requirements, and unique use-cases.
Hierarchy of Training
The acquired knowledge is imparted to our teams via our managers who have been comprehensively trained on the client's use-cases.
Team Structuring
Each manager supervises a small team of up to 10 resources, ensuring personalized attention, better knowledge transfer, and high-quality service delivery.
Solution Design & Integration
We design and integrate our customized BPO solutions with the client's existing systems, ensuring seamless operations.
Rigorous Training Programs
Our agents undergo extensive technical and soft skills training including communication, product knowledge, and customer handling.
Process Mapping & Transition
We outline each process to be managed, ensuring alignment with client expectations and operational objectives. The transition phase is carefully managed for business continuity.
Learning & Improvement
Regular refresher courses and skill upgrade sessions are conducted to ensure our team stays updated and prepared to handle evolving business challenges.
Quality Assurance Framework
Regular performance evaluations, monitoring of customer interactions, and improvements based on feedback form our structured quality assurance framework.
Benchmarking & Best Practices
We adhere to industry benchmarks and global best practices to maintain high standards of service.
Customer Feedback Loop
Client feedback is actively sought, analyzed, and incorporated into our QA process to enhance service quality.
Quality, Security & Compliance
As an ISO 27001, 27701, and 9001 compliant company, we prioritize quality, data privacy, security, and regulatory compliance.
Regular Reporting & Review
Regular reporting and reviews are conducted to keep clients informed of performance metrics and key issues.
Happy Customers
Elisabeth Belisle
Managing Director – Digital Octopii
From the ideation phase and development to post-deployment support, their adaptability, communication prowess, and result-driven approach have consistently exceeded our expectations.
Andrew Taylor
Head of Development – Vvast
When I met SOFTOO, there are all sorts of words I can use to describe that meeting but the most important one is relief. Relief, that I’ve found the right team.
Alistair Rennie
Founder
We partnered with them from past 14 months, and I’ve counted it among one of the best decisions I’ve made for my company.
Saima Siddiqui
CEO & Co-Founder
It’s been a very pleasant experience working with them. They’ve been very easy to communicate with and they’ve been very professional in all sources of dealings.
Asif Ali
Head of Software Development
Throughout the whole time we’ve been working with SOFTOO we’ve had great support all the way from the top and that’s continued to current day.
Ben Harvey
Co-Founder & CPO
Clients We Served
2022 – Active
We have a team of 6 resources engaged with the Boohoo team working on Supply Chain Service (SCS) and Global Returns.
2022 – Phase 1
Development of a UX strategy, detailed persona journeys, process flows, high- fidelity wireframes and an open banking integration proposal as phase one in the development of a trade finance marketplace platform.
2019 – Active
4G/5G Telecom Implementation . Services in New York Market. We provide Technical Support, Project Management and Financial Operations Services.
2019 – Active
Configure is an IT MSP & Tier1 SI Partner of AT&T. We are providing remote support in domains of Network Design, Security Architecture, 24/7/365 Tier2 and Tier3 Support, VOIP Technologies and SDWAN.
2021 – Complete
GGH has a Video Admissions Solution for their customers (Universities). We provided 24/7 Helpdesk Support via our off-shore team.
2023 – Active
Delivering a comprehensive range of asset integrity services, including condition assessment, quality assurance, technical writing, and engineering report preparation. We also offer photogrammetric 3D modeling and metrology analysis to ensure precise measurement of parts and equipment.
